How often should I rotate my mattress?
We recommend rotating your mattress every two weeks for the first three months of use and then every month thereafter.
Can I return my mattress if I do not like it?
Yes. All returns carriage costs will be borne by you the sender, unless deemed that the product was either damaged on arrival, faulty or incorrect. Goods must be unused, wrapped in their original packaging and still in a saleable condition. MattressNextDay can offer a collection of goods for a fee of £69.00. The consumer however is not obliged to use this service, and can arrange their own return of goods.
What happens if my product develops a fault?
If the product you have purchased develops a fault and we cannot assess the damage from a photograph, then we may need to inspect the product. As the inspection is carried out with an independent company there is a charge of £30.00. If the product is less than 6 months old we will arrange an inspection and the customer would only be liable for the inspection charge if the product is found to be not faulty. If the product is more than 6 months old we would require the customer to pay a deposit of £30.00 and would arrange the inspection. If the product is found to be faulty, the inspection deposit would be refunded.
How can I claim on my guarantee or warranty?
To make a claim under the guarantee or warranty, we will require details of the order No. Or a copy of the order confirmation e-mail. Without this we cannot guarantee we will be able to trace your order details, which would result in us not being able to verify your claim.
What size mattress does the spring count on your website related to?
The spring count displayed on our website for a mattress is for a 5ft Kingsize. This is an industry standard.
Can I specify a delivery slot?
You are able to narrow down a delivery slot between 8am-1pm for a charge of £6.95. Otherwise free delivery is an open slot between 8am - 5pm.
Can the driver call me before delivery?
We can put a request in for the driver to call you prior to delivering but unfortunately this is not a guaranteed service.
What time do I need to order by for next day delivery?
You will need to have your order processed and paid for by 5pm to qualify for next day delivery. This is stock depending and we recommend calling us to confirm stock availability if it is essential for next day delivery.